Hello and welcome to our terms and conditions page. Please read what we’ve written as it sets out what you can expect from us when you use this Site and vice versa.


By entering our Site you are accepting these terms and conditions.




  • AGREEMENT – These terms and conditions are meant to form the basis of the relationship between us and both you and we agree to be bound by what they say.


  • DEFINITIONS – The following words have the following meanings:


We, Us, Our - means menuvenu Limited, Company Reg No 9684534, a company registered in England and Wales whose registered office is at 1 LLYS Y GRAIG, BRYN Y BAAL, UK, CH7 6SG.

Site - means www.menuvenu.com www.menuvenu.co.uk

You, Your means - A visitor to the Site.

Account - The account you create with us if you register with the Site.



You agree that:

  • You have the right to make this agreement with us and that you are over the age of 18 years.

  • You will have only one Account with us.

  • Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name and that we have the right to insist that you change a username if we think it breaks this term.

  • You won’t use robots, spiders, scrapers or similar things on the Site.

  • You won’t try to get around any things we put on the Site to stop or limit access to parts of it.

  • You won’t do anything that might cause our systems to crash.

  • You won’t steal the Site or any part of it for use in any other site or application.

  • You won’t try to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any programs we use in connection with the Site or the services it offers.

  • You won’t copy, imitate or use the trademarks and/or designs and/or layout or anything else which would usually amount to intellectual property and which we own.


  • UNDERSTANDINGS               

You understand and agree that:

  • We are not responsible for any part of the description of food which appears on the Site or for the prices which are published and that if you come across an error, you will tell us as soon as you can.

  • We do not make or supply any food; that is the responsibility of the restaurants who use the Site.

  • Any order you submit through the Site is not accepted unless and until you have received a message from us or the restaurant saying that it has been accepted. You will receive a message if your order is not accepted.

  • You can cancel your order at any time until the acceptance has been sent to you.

  • Either we or the restaurant may refuse to accept your order or cancel it at any time without any penalty and if that is the case, we will ensure that you receive a full refund of any money you have paid.

  • As soon as your order has been accepted a contract comes into existence between you and the restaurant and you cannot then cancel your order.

  • Any delivery times quoted to you are approximate and many factors can affect them. No delivery time is guaranteed.

  • If the information you send us is incorrect neither we nor the restaurant can be responsible for any problems which arise as a result of your errors.

  • If for any reason the restaurant cannot supply exactly what you ordered, you agree to accept whatever substitute dish they decide is as near to your order as possible and you have no right to a refund in those circumstances.

  • We are acting as your agent in this purchase and not as an agent for the restaurant.



  • Either we or our business partners or affiliates own all of the information and intellectual property on the Site.

  • You don’t have the right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you.



If you want to benefit from the Site you must create an Account which will contain certain personal details. When you create an Account you promise that:

  • All information you submit is accurate and truthful.

  • You will keep this information accurate and up-to-date.

  • You will not share your Account with anyone else.

  • You will keep your Account details confidential.

  • You will not give your username or password to anyone else.

  • You must log off when you exit the Account – if you leave it open then other people may be able to use it.


                We have the right to cancel your Account at any time if we think that you have broken any of these terms and conditions or your Account hasn’t been used for a long time.



When using any forums or review facilities we may put up on the Site you agree to abide by the following rules:

  • Any review or message that you post must be related to services you have received either from the restaurant or when using the services we provide – you must not review a restaurant unless you have received food from it.

  • You must not use obscene or vulgar language.

  • Nothing you submit can be unlawful or otherwise objectionable and you must not use the Site to publish material which may be abusive, threatening, harassing, defamatory, racist, ageist or sexist.

  • Nothing you submit may be designed to promote violence.

  • All of your posts must be in English.

  • You must not post links to other sites which may break these rules.

  • You can’t use any forum to advertise – but if you have a business we don’t mind you mentioning its name.

  • You must not impersonate anyone else.

  • You may not post anything which contains any viruses, trojans, crawlers or anything else which might damage, interrogate or otherwise access our software, hardware or communications networks.

  • We have the absolute right to moderate all posts on the Site and to remove any post which we do not want.

  • When you submit a post you are warranting that you are the author of that post and that you own or have the right to use all the intellectual property rights associated with it and you agree that we may use your post for any reason, in whole or in part and in any manner we choose without paying you, telling you or acknowledging you as the owner.

  • When viewing posts you accept that we are not the author and that any views expressed do not necessarily represent our views.

  • If you see a post which you find objectionable tell us as soon as you can and we will consider whether or not it should be removed.



We both agree that our Privacy and Cookie Policy forms part of these terms and conditions. 



  • We can’t promise that the Site will meet your needs; that it will work properly; that it will be fit for a particular purpose or that it will not infringe the rights of others.

  • We can’t promise that the Site will work with all systems; that it will be secure and that all information provided will be accurate.

  • We don’t give advice on the Site and you must not rely on what we say when you make any decisions.    

  • We take all reasonable effort to test material before placing it on the Site. In the very unlikely event of any loss, disruption or damage to your data or computer system which may occur whilst using material derived from the Site, we cannot be held responsible for any loss.

  • If you link to any other site using the Site then you understand that separate conditions will apply to those sites and that we have no control over those conditions – so you agree that you will read and understand them before using those sites.



  • We do not guarantee that the Site will be available all the time and if it is not available for any reason you can’t hold us responsible for anything you lose as a result.

  • We have the right to change the Site and the services it offers, suspend it or stop it at any time.



As far as we are allowed by law we deny liability for any losses of all kinds which you incur from visiting the Site. You use the Site at your own risk but nothing in these terms and conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on our part.



  • We don’t control any of the websites we link to and so we can’t be responsible for the content of such websites and we disclaim liability for any losses which come out of you using them.

  • Just because we link to a site does not mean that we endorse or recommend that site.

  • We can never guarantee that a link will work.

  • If you find any link we offer to be offensive, please let us know and we will consider removing it.



  • We’ve already said this but we need to make it clear that these terms and conditions will change from time to time and we don’t have the resources to let all our visitors know about the changes. As a result, you MUST come back to this page to make sure that we haven’t changed the terms and conditions. Whenever you access the Site, you are confirming to us that you are aware of any changes.

  • We also have the right to change the Site as and when we want to but these terms and conditions will still apply to any changes we make.



  • Operative Law – These terms and conditions and the agreements to which they relate are made under the laws of England and Wales and that is the only jurisdiction which can govern it.

  • Partnership/Joint Ventures – We and you agree that these terms and conditions do not form the basis of any partnership or co-venture.

  • Effect of these terms and conditions – These terms and conditions supersede any previous terms and conditions between us in relation to the matters dealt with in them and represent the entire understanding between us.

  • Time of the Essence – Time will not be of the essence in any part of the agreement between us.

  • Warranties – All parties acknowledge and agree that they have not entered into any agreement to which these terms and conditions apple in reliance on anything said or promised by the other which is not in these terms and conditions.

  • Unenforceability – If a Court or other body says that any part of these terms and conditions is unenforceable, the rest of them will stand.

  • Notices – If either you or we need to give formal notice to the other it must be done by email to the address each of us gives to the other from time to time.

  • Entire Agreement – These terms and conditions contain the entire understanding between us.















We, Us, Our - means menuvenu Limited, Company Reg No 9684534, a company registered in England and Wales whose registered office is at 1 LLYS Y GRAIG, BRYN Y BAAL, UK, CH7 6SG.

Site - means www.menuvenu.com www.menuvenu.co.uk

You, Your - means A visitor to the Site.


1.            Definitions and Interpretation

In this Policy the following terms shall have the following meanings: 



means, collectively, all information that you submit to us via the Site and this definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;


includes all types of electronic device used to access the Site;


means a small text file placed on your computer by the Site when you visit certain parts of the Site and/or when you use certain features of the Site. Details of the cookies used by the Site are set out in Clause 12;


means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; and


means any third party that accesses the Site and is not employed by us and acting in the course of their employment.

2.            Scope of this Policy

This Policy applies only to what we and our users do using the Site. It does not extend to any other sites we might link to.


3.            The Data we Collect

We collect some or all of the following information from time to time:

  • name

  • date of birth

  • gender

  • job title

  • profession

  • contact information such as email addresses and telephone numbers

  • demographic information such as post code, preferences and interests

  • IP address (automatically collected)

  • web browser type and version (automatically collected)

  • operating system (automatically collected)

  • a list of URLs starting with a referring site, your activity on the Site, and the site you exit to (automatically collected).


4.            What we do with the Data we Collect

4.1          We may keep your personal data for up to 12 months or (if you have an account with us) for the life of that account.

4.2          Unless the law tells us otherwise we will not disclose your personal data to any third party (except members of our group of companies and our affiliates). See Clause 5.

4.3          All your personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

4.4          We use your personal data from time to time to give you the best possible service and experience when using the Site. The following are typical types of use:

  • for internal record keeping

  • for improvement of our products / services

  • for emailing promotional materials that may be of interest to you

  • for contact for market research purposes

  • to customise or update the Site.

5.            Third Party Sites and Services

5.1          Sometimes we use other companies to help us with some of the functions on the Site, such as payments, deliveries, marketing etc. In addition to those providing services to us we also need to share your personal data with the restaurant from whom you are obtaining your food. We give those companies access to some of your personal data so that they can do their job.

5.2          Any third party getting data from us uses it only to the extent they need to do what we have asked them to do. Any use for other purposes is strictly prohibited. Any personal data that is processed by any third party will be processed strictly within the terms of this Policy and in accordance with the Data Protection Act 1998.


6.            Links to Other Sites

If we provide links to other sites please note that we have no control over those sites and cannot be responsible for their content. This Policy does not apply when you use a link we provide. You should always read the privacy policy of any other site before you use it.


7.            Changes of Business Ownership and Control

7.1          From time to time our business will change and this may involve us selling some or part of our company. The personal data you give us will, if it is appropriate, be transferred to any new owner but always under the terms of this Policy and they will only be allowed to use that data for the same purposes for which you supplied it to us.

7.2          Because of the number of users of the Site we won’t contact you in advance of any transfer of ownership.


8.            Controlling Use of Your Data

If you give us personal data we will give you some options to restrict our use of that data. This may include the following:

8.1          use of data for direct marketing purposes; and

8.2          sharing data with third parties.


9.            Your Right to Withhold Information

9.1          You may use some parts of the Site without providing any personal data at all. If you want to use all of the Site you will have to send us some personal data.

9.2          You can always control how your Computer uses Cookies. For more information see Clause 12.


10.          Accessing your own Data

You have the right to ask for a copy of any of your personal data we hold on payment of a small fee which will not exceed £10.00.


11.          Security

Data security is very important to us and to protect your personal data we have put in place certain physical, electronic and managerial procedures to make sure that that data is secure.


12.          Cookies

12.1                                       First Party Cookies – The Site may place and access certain first party Cookies on your Computer. These are Cookies placed directly by us via the Site and are used only by us. We use Cookies to improve your experience of using the Site and to improve our range of products and/or services. We choose our Cookies carefully and do what we can to make sure that your privacy is protected and respected at all times.

12.2       Third Party Cookies – When using the Site certain third party Cookies may be placed and accessed on your Computer. Third party Cookies are placed by sites and/or parties other than us. Third party Cookies are used on the Site for advertising purposes and have nothing to do with the services provided by the Site.

12.3       All Cookies used by the Site are used in accordance with the Law.

12.4       You give us permission to place Cookies on your Computer – When you stay logged on to the Site you are giving us permission to place Cookies on your Computer. You can always stop that happening if you want to by using the tools provided by your internet browser, but if you do that certain features of the Site may not function fully or as intended.

12.5       Certain features on the Site may need Cookies to work properly and the Law allows these Cookies if they are “strictly necessary”. We will not ask your permission to place these Cookies on your Computer. You can still block these Cookies by changing your internet browser’s settings as mentioned above.

12.6       Analytic Services – Google and others analyse the Site all the time and we use that information to help our business. The data they collect includes things like who visits the Site, where they come from, how long they stay on the Site, which pages they visit and so on. These statistics help us to understand how users use the Site. This then helps us to improve the Site and the products and/or services we offer. 

12.7       Disabling Cookies – You don’t have to let us use these Cookies; as we’ve said before, you can disable them, but while our use of them does not pose any risk to your privacy or your safe use of the Site, it does help us to continually improve our business.


You can choose to allow Cookies or not in your internet browser (Google Chrome, Internet Explorer, Safari and so on). Most internet browsers also let you choose whether to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

12.8       You can choose to delete Cookies at any time but if you do this you may lose information which helps you to access the Site more quickly and efficiently.

12.9       We always recommend that you check that your internet browser is up-to-date. Use the Help and guidance screens provided by your internet browser if you are not sure what to do.


13.          Changes to this Policy

We may change this Policy as we decide from time to time or as may be required by the Law. If we make any changes they will be posted on the Site and you will be deemed to have accepted the changes the next time you use the Site after the alterations.